Shipment, Payments and Refunds
Which are the different modes of shipping and what do they mean?
Currently we have two modes of shipping - Standard shipping and Ground Shipping. Standard shipping is done via air while ground shipping is via surface. Whichever is the fastest means to get the products delivered to our customers is used by the ...
Where all do you ship?
Geographic location is not a barrier to our service. We can ship to 50+ countries across the globe and anywhere in India.
Can I collect my order from your office since I am also located in Mumbai in order to save shipping charges ?
No, at present pick-up option is not available. We are only offering delivery services for now.
Do you support PAYTM, Amazon PAY, which all wallets do you support ?
Yes, we are very flexible with our payment methods. We support payment via any UPI id, debit card, Paypal, and internet banking. For any payment-related queries, you can contact our support team at support@printstop.co.in
I got mail stating delivery failure but I didn't got any call from courier, I was present at the premises while day but no one came with the courier, what to do next ?
Do not worry. Just drop a complaint with the order id at support@printstop.co.in. Our team will get back to you with the complete information and resolve your problem as soon as possible.
Where is PrintStop located / where is your office / the products will be shipped from which location ?
Our head office is located in Mumbai. We dispatch all our orders from our head office.
How many days it takes to deliver ABC products to XYZ pincode?
Every product has a different production timeline. You can check that in the product description. The delivery timeline depends on the location zip code and shipping mode you opt for, like by air, surface, or road delivery. Depending on your ...
Do you deliver across the globe ?
Yes, we deliver across maximum locations. You can check the shipping countries in the price calculator section.
What is your refund policy if my order is delayed?
The order will be dispatched as per the processing timeline mentioned online for each product. Besides this, the shipping or courier time will be additional depending on your postal address and the shipping method that you choose while placing your ...
Can I pickup my order from one of your retail outlets?
No, currently you cannot choose one of our retail outlets for delivery. You can share your shipping address and we can get it delivered to the address.
What taxes are applicable?
All our invoices will be GST compliant. GST percent is applicable on both product basis the GST code. Some products may have 5% GST and some may have 12% or 18% GST. A 18% fixed is charged on courier charges. You can see detailed pricing under ...
Where do I get the pricing information of any product?
For all products, select the product by going to the category. On the top right, you will see a price calculator option. When you click on it, you will see a detailed price basis product feature, per piece cost, tax and shipping information.
What is processing time and shipping time?
There is a big difference between processing times and shipping times. Processing time is the time taken by PrintStop to ship the product out of our facility. Every product needs different production times and it can range from 24 hours to 10 days ...
Is my account and transaction secure?
Yes, it is absolutely secured and safe platform. Our website uses SSL Technology and you will see a lock in the address bar to indicate that your connection is secure. Also, our payment gateway partner Razorpay also uses tokenisation to prevent data ...
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Can I get the tracking number of my order?
Yes, you will be updated about the tracking details of your order once it is shipped out from our facility. Once your order has been shipped, you can easily view the order shipping status using the link https://printstop.clickpost.in
How to cancel my order ?
We can definitely help you with cancelling the order and offer a full refund if the order is not into the production. Please call our customer service team team at +91 99209 05050 or drop an email at support@printstop.co.in and we will help you with ...
How do I check the preview of my design before placing an order?
For a lot of our products like visiting cards, pens, ID cards, etc., once you upload the artwork online, you will be able to see to the preview on the webpage itself. For other products like brochure, tshirts, mugs etc., you will be unable to see ...
How do I get the status of my order?
We believe in keeping our customers updated about their orders. The status of all your orders are available in the “My Order History” tab in “My Accounts”. You will also receive SMS and email notifications on the status updates on your registered ...
What do I do if I have an artwork but want to make changes in it?
Changes can be made in your artwork if it is in an editable format file. We will do the necessary changes in the artwork to meet your requirement.